Frequently Asked Questions
Your guide to shopping with Carleton Equipment
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the size of the equipment ordered.
Do you offer a warranty on your products?
Yes, all Carleton Equipment products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for heavy equipment?
We accept returns within 30 days of delivery. Items must be in original, unused condition. Please note that heavy equipment may be subject to a 15% restocking fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options for high-value equipment purchases.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you provide bulk discounts for commercial orders?
Absolutely. For bulk inquiries or commercial fleet pricing, please contact our dedicated sales team through the 'Contact Us' page for a custom quote.